Returns & Refund Policy – Arena Sports 🔁🌎
Transparency and Customer Satisfaction First
Arena Sports is committed to providing a reliable shopping experience. This policy outlines the conditions for returns, exchanges, and refunds for international customers.
All processes are designed to be simple, fast, and transparent. If you are not satisfied with your purchase, our support team is ready to assist you.
Right of Return (Change of Mind) 😔
You may request a return within 7 calendar days from the date you receive your product. No justification is required.
Conditions:
✓ Product must be unused and unaltered
✓ All original tags and packaging must be intact
✓ Proof of purchase or order number is required
Process:
Contact our support team to request the return. After we receive and inspect the product, your refund will be processed within 5–10 business days.
⚠️ Return shipping costs for change-of-mind returns are the responsibility of the customer.
Defective or Damaged Products 🔧
If your product has a manufacturing defect or arrives damaged, you may request a return or exchange within 30 days of delivery.
Conditions:
✓ Defect must not be caused by misuse or improper handling
✓ Product must be returned with all accessories
✓ Photos or videos may be requested for verification
Resolution Options:
✓ Replacement product
✓ Store credit
✓ Full refund
Arena Sports will cover all return shipping costs in these cases.
Exchange for Size or Color 👕
You may request an exchange within 10 days after delivery.
Conditions:
✓ Product must be unused and in original condition
✓ Exchange depends on stock availability
✓ Customer is responsible for return shipping
After receiving and approving the returned item, we will ship the replacement product.
Non-Returnable Items ✗
We do not accept returns or exchanges for:
✗ Customized or personalized products
✗ Limited edition or special collection items (unless defective)
✗ Used, washed, or damaged items
✗ Products without original tags or packaging
✗ Promotional clearance items marked as final sale
How the Return Process Works
1️⃣ Contact support and submit your return request
2️⃣ Receive return instructions
3️⃣ Ship the product to our distribution center
4️⃣ Product inspection (3–5 business days after arrival)
5️⃣ Exchange, refund, or store credit processed
Refund Information 💰
Refund Method:
Refunds are issued to the original payment method (Credit/Debit Card or PayPal).
Processing Time:
Refunds are processed within 5–10 business days after approval.
Bank Processing:
It may take additional time depending on your bank or PayPal policies.
Shipping Fees:
Shipping costs are refunded only in cases of defective products or shipping errors.
Discount Coupons:
Refunds reflect the actual amount paid after promotional discounts.
Lost or Incorrect Orders
If your order is confirmed as lost by the carrier or you receive the wrong item, Arena Sports will offer:
✓ Free replacement shipment
✓ Full refund
Please contact us within 48 hours of delivery if there is an issue.
Need Help With a Return?
📩 Email: customerservicearenasports@outlook.com
🌐 Website: www.arenasports.store
Support Hours:
Monday to Friday — 9 AM to 6 PM
⚠️ Please do not send products back without contacting us first. Unauthorized returns may be refused.